Assignments Stuba X
Stuba XPERS
Stuba Xpers (a.k.a. “secret shoppers”) pose as customers in order to evaluate the quality of customer service they receive. They perform specific tasks (in-store, online and/or by phone), such as purchasing a product or posing a specific scenario, and then providing detailed experience insights
allowing an organization/brand to drive effective change within their business.
INTERCEPT INTERVIEWERS
Intercept interviewers directly gather detailed experience and brand perception information from customers as they exit a brick and mortar business, such as a retail store, restaurant, bank, etc. Companies use the survey results to understand how to continually improve experiences for their customers./p>COMPLIANCE AUDITORS
Compliance auditors review adherence to company and/or regulatory guidelines, such as product pricing and placement, merchandising displays and availability, planograms, employee procedures, customer safety and more.
Connect with the Stuba X for Online Education
LEARN FROM THE BEST
As an Elite Member of the MSPA Americas, Stuba X strongly supports the industry’s #1 association and it’s dedication to providing the most comprehensive resources available to help independent contractors (e.g., Stuba Xpers) learn about the industry and access opportunities.
INVEST IN YOUR SUCCESS
MSPA membership provides evaluators with a variety of training videos and low-cost certification courses that are widely recognized by Stuba X and other Stuba Xping companies. Investing in your success as an independent contractor is important
Design, Gather, Interpret and Advance Stuba X
Leading companies turn to Stuba X to address their unique business challenges. We understand that each industry requires a slightly different approach to maximize the value of the solution and will adapt the following fundamentals
of our approach to suit your unique needs.
1. Discuss
We have a unique relationship with each of our clients, but each was set in motion in a simple way — with a conversation. With our expertise and experience working across industries, we come to the table with a core understanding of the challenges our clients are asked to tackle.
2. Assess
Once we understand your aspirations, we begin an intensive fact-gathering and analysis process aimed at fully framing the factors that connect to your challenges and objectives. The scope of this stage varies depending on the complexity of the challenge and the internal information you provide
3. Design
With an intimate understanding of your challenges, we will draw on an arsenal of proven services, solutions and best practices from industry leaders to design your program. Our survey forms are designed to isolate unique human, digital, and business factors that delight your customers and set your brand apart from your competitors. In addition, we can integrate data from all parts of your organization to produce consolidated reports that clearly pinpoint strengths and opportunities as measured from a variety of sources. The goal is to uncover which tangible elements of your customers’ experiences are most significantly driving their delight and satisfaction or identify any opportunity for improvement.
Experts at Your Service Stuba X
Measure, manage and improve the experiences your customers encounter with your employees, facilities, products and technologies. Together, we’ll develop a program that makes it possible for you to
- Understand exactly what customer delight-driving behaviors look and sound like
- Achieve operational excellence by exploring the data, feedback and insights provided by our reporting systems
- Align company-wide focus on improving customers’ experiences to ultimately increase customer loyalty, repeat visits and sales
- Provide consistently superior service at every location and touchpoint by following up feedback with coaching.
- Identify gaps in employee training
- Improve suggestive selling and provide customers the information they want in order to increase the number of items purchased per visit
Contct Us
